Business Outcome Model
A structured operational reporting model that converts thermal system data into decision-grade evidence across the five outcome dimensions that matter most to housing providers, asset managers, and regulators.
Framework Overview
The 5C Framework™ is FutureTherma's structured operational reporting model — designed to translate continuous thermal performance data into evidence that decision-makers can act on, regulators can accept, and auditors can verify.
Each dimension has its own evidence layer, its own reporting outputs, and its own connection to the regulatory and operational frameworks that govern how Net Zero performance is assessed.
Thermal comfort is the primary lived outcome of any low-carbon heating system — and the most direct measure of whether retrofit investment is working for tenants. Yet comfort is also the dimension most frequently left unverified in operational Net Zero programmes.
FutureTherma's comfort evidence layer captures room-level thermal stability, including air temperature consistency, Mean Radiant Temperature, and the frequency and duration of comfort threshold breaches.
Energy consumption is where thermal performance inefficiency becomes financially visible. Systems operating outside designed parameters consume more energy than necessary, driving up costs and carbon outputs.
FutureTherma's consumption evidence layer tracks operational energy use patterns against expected performance baselines, identifying inefficiency drift before it compounds into significant cost or carbon deviation.
Cost performance is the intersection of consumption efficiency and operational management. When heating systems underperform, the costs compound across three dimensions: higher energy bills for tenants (fuel poverty risk), increased reactive maintenance demand, and reduced return on CapEx deployed in retrofit programmes.
FutureTherma's cost evidence layer provides structured visibility into the operational cost performance of heating systems — enabling housing providers to demonstrate cost-efficiency to boards, funders, and regulators.
Operational carbon performance is the ultimate measure of whether a Net Zero building programme is delivering its intended environmental outcomes — and increasingly, the evidence that funders, regulators, and housing associations are required to produce.
FutureTherma's carbon evidence layer provides continuous visibility into operational emissions performance — not design-stage carbon assumptions, but measured, time-series operational carbon data derived from real system behaviour.
Compliance is the aggregating outcome dimension — where Comfort, Consumption, Cost, and Carbon evidence converge into audit-ready reporting that satisfies the requirements of the regulatory frameworks governing social housing, retrofit programmes, and Net Zero delivery.
FutureTherma's compliance evidence layer is structured around the specific reporting requirements of the frameworks housing providers are directly subject to — ensuring outputs are usable in real compliance contexts.
See It In Practice
Our structured 8–12 week demonstrator pathway produces real 5C evidence outputs across all five dimensions in a live building environment.